If you design your chatbot on similar lines, it could end the engagement right there. A chatbot needs to be direct and present a call-to-action immediately. ... Build the right conversation flow .

For key tips on specific ways to not only improve your chatbots but also boost conversions, consider the following expert advice provided by the business leaders of Forbes Communications Council. 1.

A recent UNESCO report reveals that most popular voice-based conversational agents are designed to be female. In the report, it outlines the potentially harmful effects gender bias in artificial ...

Chatbot design can exploit our "heuristic processing," inviting us to wrongly assign moral responsibility. Dishonest human-like features compound the problems of chatbot misinformation and ...

Guest Creating a chatbot is no walk in the park. While it’s true that now anyone can craft a good enough bot, it’s still easy to mess up a conversational UX. As for any creative enterprise, in ...