How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit ...

Ecommerce returns: The challenge of keeping customers happy and profitable The global ecommerce market is rapidly growing, projected to rise from $6.3 trillion in 2024 to $8 trillion by 2027.

Consumers want the returns process to be easy to find, period. In fact, about 66% of consumers who visit your website will take the time to read your return policy before they consider making a ...

Returns Are Here to Stay. No matter what you do in retailer or ecommerce, you’re going to have returns. Whether you embrace them as a marketing tool, expect them as part of your day-to-day business or ...

Despite those numbers, many retailers are reluctant to tackle the problem. Yet there are significant benefits to be derived from automating the returns process, and orchestrating it for a better ...

The popularity of online shopping has accelerated rapidly over the last 18 months, with U.S. e-commerce brands experiencing 44% growth in 2020. Shoppers have become increasingly inclined to buy items ...

Make the return process as simple as possible. Haber points to merchant portal Rue La La as a standout in painless returns. If an item doesn’t fit, Rue La La’s customer can print out a return ...