How AI Can Help Agents. Jared Spataro, Microsoft's vice president of modern work and business applications, advises people to think of AI as an assistant or “co-pilot” for the human workforce ...

Featuring the world’s #1 cloud native customer experience platform, CXone, NiCE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center — and beyond.

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE ...

Many organizations are taking a cautious approach to using AI agents to enhance customer experience, focusing their efforts on key prerequisites such as AI governance, data quality, and testing.

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its X4 Summit. Unlike "transactional agents" offered by competitors, Qualtrics ...

Potential Positives. Introduction of net2phone AI Agent enhances customer engagement by providing a scalable and customizable virtual agent for businesses across multiple communication channels.

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience.With ...