These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative ...

AI isn't meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents ...

Here's a ChatGPT guide to help understand Open AI's viral text-generating system. We outline the most recent updates and ...

The emerging "Agentic AI Era" offers a transformative opportunity for small and medium businesses to address longstanding ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...

ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per cent ...