There are plenty of examples of businesses using a CRM solution to carry out a successful CRM project. But first, you need to have a concrete understanding of exactly what a CRM project is. The ...

For example, this might mean ... across the business landscape—was Acme’s customer relationship management ... customer and ...

CRM projects are much more vulnerable to this issue than most enterprise applications because the requirements and business processes are much more variable than, for example, ...

Top CRM experts provide advice for saving Barry's CRM project. Book Building Business Benefits from CRM: How to Design the Strategy, Process, and Architecture to Succeed ...

For example, if 100 quotes have been made, within 4 weeks there should be 60 contract negotiations and 35 orders. When possible, the metrics should be triggered by things that the customer cares ...

Without a dedicated point person—the CEO for CRM—guiding the project from planning to post-launch, it can quickly go off ...

Your sales automation process failure may happen due to insufficient coverage of sales needs, lack of proper integrations and bad user adoption Some sales professionals perceive sales process ...

Workbooks, one of the best CRM providers, has announced the integration of advanced project management tools into its CRM ...

Discussions about failed CRM projects often begin with statistics describing failure rates. To facilitate those conversations, here's a summary of CRM failure stats for the period 2001-2009.

If you're trying to choose between a project management or a CRM system know that either can do the job without having to get both. To help decide, you should be honest about your company culture.

On the other end of the spectrum, Microsoft CRM and FrontRange (for example) can cost considerably less. You can expect a hosted solution to have a minimal upfront investment and from $500 to ...