Still is to many. Consequently, front office folks have no front office process model to follow. So they borrow a back office process model called "balanced flow," which is a lower case expression of ...

CRM systems offer workflows, approval processes, and other business process enforcement features. But it’s not always clear which feature you should use, and overly strict enforcement mechanisms ...

So far in this series on CRM technology utilization, we've talked about where most people start A 5-Step Process to Utilize Your Existing Technology: Level 1—All in Your Head) and transitioning ...