EDITOR'S NOTE: The following story was updated on Jan. 14, 2005, to reflect further reporting. The next version of Microsoft's customer-relationship-management application will make greater use of ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) is a technology-driven approach to managing a ...

PLEASANTON, CA - May 11, 2010-Veeva Systems unveiled the first SaaS CRM application network for life sciences companies at its 2nd Annual Customer Summit, which kicked off in Philadelphia earlier ...

Deploying customer relationship management software affects your company in ways you won't expect, in terms of both culture and technology. For best results, follow these three rules.

The next version of SugarCRM's open source CRM application, due for release later this week, will include a customisation tool that the company says puts its offering on a par with those of its ...

But that's no more. That’s because today most CRM applications are cloud based. There's very little stored or installed locally. So as long as your CRM is compatible with the major browsers then ...

Three years after establishing itself as one of the first specialist CRM vendors running its software on Linux, SugarCRM has launched into the project-planning market. The Cupertino, Calif.-based ...

Software rivals Siebel Systems and PeopleSoft both announced new applications that can be used to connect mobile workers to corporate customer relationship management systems.