EDITOR'S NOTE: The following story was updated on Jan. 14, 2005, to reflect further reporting. The next version of Microsoft's customer-relationship-management application will make greater use of ...

Application Software: Revenues from the sale of application software licenses and updated stood at about $8.83 billion in FY14, accounting for about 30% of total software revenues.

Deploying customer relationship management software affects your company in ways you won't expect, in terms of both culture and technology. For best results, follow these three rules.

3 (Easy) Keys to a Successful CRM Application [Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of ...

According to research from Gartner, global spending on customer relationship management (CRM) software grew 15.6% in 2018, becoming the largest and fastest-growing enterprise application software ...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its ...

PLEASANTON, CA - May 11, 2010-Veeva Systems unveiled the first SaaS CRM application network for life sciences companies at its 2nd Annual Customer Summit, which kicked off in Philadelphia earlier ...

In the good old days of CRM, the software ran on your servers and needed heavy customization to really work with the rest of your business. The staffing decisions were pretty straightforward ...

Here's how AI-enabled CRM systems can benefit your business. Predictive Analytics. Among all AI applications, Predictive Analytics is one of the most significant additions to CRMs.

The next version of SugarCRM's open source CRM application, due for release later this week, will include a customisation tool that the company says puts its offering on a par with those of its ...

Software rivals Siebel Systems and PeopleSoft both announced new applications that can be used to connect mobile workers to corporate customer relationship management systems.